Application
This unit describes the performance outcomes, skills and knowledge required to provide a complete customer salon service experience.
It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, complete salon treatments, attend and respond to client complaints, and assist clients with special needs.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.
The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
- Teacher: Jemima Bartolo
- Teacher: Sophie Dang